Terms & Conditions

2. Eligibility; Accounts

You must be 18+ and able to contract. Keep credentials confidential; you’re responsible for your account and all activity. We may refuse, suspend, or terminate accounts for any lawful reason.

3. License; Restrictions

We grant you a limited, revocable, non‑exclusive, non‑transferable license to use the Service for lawful purposes and only as we permit.

You must not (and must not allow others to):

1. copy, scrape, cache, crawl, or index the Service or content (including models/weights, embeddings, or datasets) except through documented APIs and within rate limits;
2. reverse‑engineer, decompile, or attempt to extract models, training data, or prompts;
3. benchmark, publish performance tests, or train models on outputs without our written consent;
4. upload illegal, unsafe, or infringing content; violate others’ rights;
5. bypass security or access controls; interfere with or disrupt the Service;
6. use the Service for critical infrastructure, medical, life‑safety, or emergency services;
7. violate export/sanctions laws (see §16).

We may monitor, throttle, geo‑block, and investigate use to protect the Service.

4. AI Outputs; Safety; No Professional Advice

The Service may produce AI‑assisted outputs (e.g., troubleshooting suggestions, parts IDs, summaries). Outputs may be inaccurate, incomplete, time‑sensitive, or unsafe if used without professional judgment. You agree to:

• treat outputs as informational only; not professional advice;
• verify against OEM documentation, codes, and regulations before acting;
• use required safety procedures (e.g., LOTO) and employ qualified, certified technicians where required (e.g., refrigerants).

No emergency use. We may decline to provide or may alter outputs at any time. You assume all risk for how you use outputs.

5. Your Content; Derived Data

Ownership. You retain rights in Your Content (data, files, prompts, manuals you upload).

License to Company. You grant Company a worldwide, perpetual, irrevocable, royalty‑free, sublicensable license to host, store, process, reproduce, adapt, translate, create derivative works from, analyze, display, and distribute Your Content and to use it to operate, secure, and improve the Service (including training, fine‑tuning, evaluating, and calibrating models).

Derived Data. We may generate and own Aggregated/Anonymized Data and Derived Data (e.g., statistics, embeddings, model weights, logs) created from or about Your Content or use of the Service, without restriction. We won’t re‑identify Aggregated Data.

You warrant you have all rights necessary and your upload doesn’t violate law or third‑party rights.

6. Third‑Party Content; OEMs; Links

The Service may reference OEM manuals, trademarks, and third‑party content. Those remain the property of their owners. We are not affiliated with OEMs unless stated. Links are provided “as is.” We’re not responsible for third‑party sites, parts, or services.

7. Feedback

Suggestions or feedback you provide may be used by us without restriction or attribution.

8. Plans, Trials, Fees, Taxes

Some features may require payment. Subscriptions auto‑renew unless canceled as described at checkout or in your account settings. Prices may change on renewal. All fees are non‑refundable except where required by law or expressly stated. You authorize us to charge your payment method for fees, taxes, and late charges. Late or failed payment may result in suspension or termination.

9. Changes; Availability; Support

We may add, change, or discontinue features at any time. The Service may be unavailable or down from time to time. We provide support at our discretion and may designate features as Beta or Preview with no commitments and no SLA.

10. Data Retention; Deletion

We are not obligated to store, maintain, or return Your Content. We may delete data at any time (e.g., for abuse, nonpayment, account inactivity). You are responsible for backups.

11. Publicity

Unless you notify us in writing, you grant us the right to use your name and logo to identify you as a customer/user in marketing materials and on our sites.

12. Indemnification (Your Responsibility)

You will defend, indemnify, and hold harmless Company and its affiliates, officers, employees, and agents from all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

1. Your Content;
2. your use or misuse of the Service or reliance on outputs (including bodily injury, property damage, and environmental/refrigerant violations);
3. your breach of these Terms or violation of law or third‑party rights;
4. disputes between you and any third party (e.g., your customers, vendors, or employees).

13. Disclaimers

THE SERVICE, CONTENT, AND AI OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON‑INFRINGEMENT, AND QUIET ENJOYMENT.

WE DO NOT WARRANT THE SERVICE WILL BE ERROR‑FREE, UNINTERRUPTED, SECURE, OR COMPLIANT FOR YOUR PARTICULAR USE CASE, OR THAT OUTPUTS ARE CORRECT OR SAFE. YOU ARE SOLELY RESPONSIBLE FOR YOUR DECISIONS AND COMPLIANCE.

14. Limitation of Liability; Time Limit

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY 12‑MONTH PERIOD IS THE LESSER OF (i) THE AMOUNTS YOU PAID TO COMPANY FOR THE SERVICE DURING THAT PERIOD OR (ii) $100.

Claim Deadline: Any claim must be filed within 1 year after the cause of action accrues, or it is permanently barred.

Nothing limits your right to seek injunctive relief for our IP or security interests.

15. Term; Suspension; Termination

You may stop using the Service at any time. We may suspend or terminate the Service or your access immediately for any reason, including suspected violation, risk, or harm. Upon termination, your license ends; sections that by nature should survive (e.g., §§5, 7, 10–14, 17–21) survive.

16. Export, Sanctions & Government Use

You represent you’re not on any U.S. restricted lists and are not located in an embargoed country. You will comply with the EAR, OFAC sanctions, and similar laws. Government users: the Service is provided as “Commercial Computer Software” and related items with restricted rights under applicable regulations.

17. Disputes: Informal Process; Arbitration; Class/PAGA Waiver; Mass‑Arb Controls

Informal Resolution. Before filing a claim, you agree to email legal@rrrbuddy.com a Notice of Dispute with your contact info, a description, and relief sought. If unresolved within 60 days, either party may commence arbitration or small‑claims.

Binding Individual Arbitration. Except for small‑claims or injunctive relief for IP/security, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the AAA under its Consumer or Commercial Rules (as applicable) and governed by the Federal Arbitration Act.

• Venue & Language: Hearing in San Mateo County, California, in English, unless otherwise required.
• Class/Representative/PAGA Waiver: No class, collective, consolidated, or representative actions or arbitrations (including PAGA representative claims) to the maximum extent permitted by law. If a waiver of non‑severable representative claims is unenforceable, those claims must proceed in court, and the remainder in arbitration.
• Mass‑Arbitration Procedures: If 25+ similar demands are filed by or with the same counsel within 90 days, the parties agree to (i) batching of up to 50 cases at a time, (ii) bellwether proceedings, (iii) stay/tolling of non‑bellwethers, and (iv) reasonable fee‑splitting consistent with AAA rules. The arbitrator may award fees/costs if a claim is frivolous or filed in bad faith.
• Small‑Claims: Either party may bring a claim in small‑claims court in the county of your billing address or San Mateo County, CA.

18. Governing Law; Venue

These Terms are governed by the laws of Delaware, without regard to conflicts rules. For any non‑arbitrable claims, the exclusive venue is the state or federal courts in San Mateo County, California, and you consent to jurisdiction there.

19. Privacy; Electronic Communications

Your use is subject to our Privacy Policy. You consent to receive electronic communications and agree they satisfy any legal requirements for writings/signatures.

20. DMCA; IP Complaints

We honor notices under our DMCA Notice & Takedown Policy at /dmca. We may remove or disable content and terminate repeat infringers.

21. Open‑Source; Third‑Party Terms

The Service may include OSS or third‑party components subject to their licenses. In any conflict, those licenses control for their components.

22. Miscellaneous

• Entire Agreement; Order of Precedence. These Terms (plus any order form/policies referenced) are the entire agreement. Order‑form terms prevail over these Terms for that order.
• Severability; Waiver. If a provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver.
• Assignment. You may not assign without our written consent; we may assign to an affiliate or in connection with corporate transactions.
• Force Majeure. We’re not liable for delays/failures beyond our reasonable control.
• No Third‑Party Beneficiaries. None intended.
• Headings. For convenience only.
• Notices. By email to your account email; by posting on the Service; or by mail to your last provided address.

Contact: Legal Officer, support@rrrbuddy.com